To ensure that the Bulk Generation and Printing of Annual Assessment Bills are completed
four (4) months before the due date for the first half year Assessment Rates.
(Remark: No more Printing of Annual Assessment Bills since e-bills can be generated through
Service Sarawak using SarawakID starting 2025)

To ensure that the application on usage of Council facilities is proceed within 5 working days
upon receipt of application in a calendar year unless the application requires the decision of
the relevant committee.

To ensure that at least 85% of building plans are processed within 54 days upon receipt of
application provided all the necessary documents are in order and fulfil all Council’s
requirement within a calendar year.
 

To ensure 100% of the processing of entertainment licences are completed within 10 working
days upon receipt of application provided all the necessary documents are in order and fulfil
all Council’s requirements within a calendar year.
 

To ensure that the markets and hawker centres licences are issued to successful applicant
within 5 working days upon compliance with Council requirements. 
 

Bulk Generation & Printing of Annual Assessment Bills
 

Application on Usage of Council’s Facilities Processed within 5 working days
 

Response to any Complaints/Issues regarding
Hardscape is processed within3 working days
 

Structural Plans are processed within 7 working days upon receipt of complete documents which complied to submission requirement
 

Processing of food licence completed within 10 working days upon receipt of application provided all the necessary documents are in order and fulfil all Council’s requirement