Client's Charter Achievement
MBKS Client Charter 2024 Summary Achievement Report Year 2024
MBKS Client Charter 2023 Summary Achievement Report Year 2023
| No | Objective | Jan-Mar | Apr- Jun | Jul - Sep | Oct - Dec | ||
| 1 |
Bulk Generation & Printing of Annual Assessment Bills
|
100% | 100% | 100% | 100% | ||
| 2 |
Application on Usage of Council’s Facilities Processed within 5 working days
|
45% | 100% | 100% | 100% | ||
| 3 | Building Plans are Processed Within 54 Days Upon Receipt of Application |
56.76% | 96.40% | 96.50% | 96.85% | ||
| 4 |
Response to any Complaints/Issues regarding
Hardscape is processed within3 working days |
100% | 100% | 80.77% | 100% | ||
| 5 | Response to any Complaints/Issues regarding Softscape is processed within3 working days |
100% | 100% | 100% | 100% | ||
| 6 |
Structural Plans are processed within 7 working days upon receipt of complete documents which complied to submission requirement
|
100% | 100% | 100% | 100% | ||
| 7 | Markets and hawker centres licenses are issued to successful applicant within 5 working days upon compliance with Council’s requirement |
100% | 100% | 100% | 100% | ||
| 8 |
Processing of food licence completed within 10 working days upon receipt of application provided all the necessary documents are in order and fulfil all Council’s requirement
|
100% | 100% | 100% | 100% | ||
| 9 | Processing of entertainment licenses are completed within 10 working days upon receipt of application provided all the necessary documents are in order and fulfil all Council’s requirement |
100% | 100% | 100% | 100% | ||
| 10 | Payments are processed within 14 working days upon receipt of complete documents from various Divisions |
100% | 100% | 100% | 100% | ||
| Average Achievement | 90.25% | 99.64% | 97.73% | 99.69% | |||
MBKS Client Charter 2023 Summary Achievement Report Year 2023
| No | Objective | Jan-Mar | Apr- Jun | Jul - Sep | Oct - Dec | ||
| 1 | To ensure that the Bulk Generation and Printing of Annual Assessment Bills are completed four (4) months before the due date for the first half year Assessment Rates. |
100% | 100% | 100% | 100% | ||
| 2 | To ensure that the application on usage of Council facilities is processed within 5 working days upon receipt of application in a calendar year unless the application requires the decision of the relevant committee. |
99.3% | 98.54% | 98.7% | 100% | ||
| 3 | To ensure 100% of the response to any complaints / issues regarding hardscape is processed within 3 working days in a calendar year from the date of receipt of the complaint. |
100% | 91.11% | 84% | 100% | ||
| 4 | To ensure that at least 85% of building plans are processed within 54 days upon receipt of application provided all the necessary documents are in order and fulfill all council’s requirement within a calendar year | 89.3% | 48.2% | 95.42% | 91.05% | ||
| 5 | To ensure at least 85% of all structural plans are checked and cleared within 7 working days upon receipt from consultant in a calendar year | 100% | 100% | 100% | 100% | ||
| 6 | To ensure 100% of the processing of entertainment licences are completed within 14 working days upon receipt of application provided all the necessary documents are in order and fulfill all council’s requirement within a calendar year. |
N/A | N/A | N/A | N/A | ||
| 7 | To ensure at least 95% of the processing of food licences to be completed within 10 working days upon receipt of application provided all the necessary documents are in order and fulfil all council’s requirement within a calendar year. | 100% | 100% | 100% | 100% | ||
| 8 | To ensure that the markets and hawker centres licences are issued to successful applicant within 5 working days upon compliance with Council requirements | 50.9% | 47.09% | 100% | 42.31% | ||
| 9 | To ensure at least 80% of payment are processed within 14 working days upon receipt of complete documents from various divisions in a calendar year | 99.9% | 99.96% | 100% | 100% | ||
| 10 | To ensure that at least 95% of the feedback receive from the public via hotline (where contact details are provided) are replied within 5 working days in a calendar year | 100% | 100% | 100% | 100% | ||
| Average Achievement | 93.9% | 88.49 | 97.81 | 93.36% | |||
