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Last Update: 21 Jan 2020
Version 8.2.2
 
Client's CharterClient's Charter
1. 

To ensure that the Bulk Generation and Printing of Annual Assessment Bills are completed four (4) months before the due date for the first half year Assessment Rates.


2. To ensure that the application on usage of Council facilities is processed within 5 working days upon receipt of application in a calendar year unless the application requires the decision of the relevant committee.

3. To ensure response to any complaints / issues regarding hardscape and softscape is processed within 3 working days in a calendar year from the date of receipt of the complaint.

4. To ensure building plans are processed within 54 days upon receipt of application provided all the necessary documents are in order and fulfill all council’s requirement within a calendar year.

5.

To ensure structural plans are checked and cleared within 7 working days upon receipt from consultant in a calendar year.


6.

To ensure processing of entertainment licences are completed within 14 working days upon receipt of application provided all the necessary documents are in order and fullfill all council’s requirement within a calendar year.


7. To ensure the processing of food licences to be completed within 10 working days upon receipt of application provided all the necessary documents are in order and fulfill all council’s requirement within a calendar year.

8. To ensure that the markets and hawker centres licences are issued to successful applicant within 5 working days upon compliance with Council requirements.

9.

To ensure payments are processed within 14 working days upon receipt of complete documents from various divisions in a calendar year.


10.   To ensure that complaint / request received from the public are replied within 7 working days in a calendar year.