Client's CharterClient's Charter
| 1. |
To ensure that the Bulk Generation and Printing of Annual Assessment Bills are completed four (4) months before the due date for the first half year Assessment Rates.
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| 2. |
To ensure that the application on usage of Council facilities is processed within 5 working days upon receipt of application in a calendar year unless the application requires the decision of the relevant committee.
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| 3. |
To ensure response to any complaints/issues regarding hardscape is processed within 3 working days in a calendar year from the date of receipt of the complaint.
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| 4. |
To ensure response to any complaints/issues regarding softscape is processed within 3 working days in a calendar year from the date of receipt of the complaint.
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| 5. |
To ensure building plans are processed within 54 days upon receipt of application provided all necessary documents are in order and fulfill all Council’s requirement within a calendar year.
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| 6. |
To ensure structural plans are checked and cleared within 7 working days upon receipt from consultant in a calendar year.
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| 7. |
To ensure processing of entertainment licenses are completed within 14 working days upon receipt of application provided all the necessary documents are in order and fulfill all Council’s requirement within a calendar year.
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| 8. |
To ensure processing of food licenses to be completed within 14 working days upon receipt of application provided all the necessary documents are in order and fulfill all Council’s requirement within a calendar year.
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| 9. |
To ensure that the markets and hawker centres licenses are issued to successful applicant within 5 working days upon compliance with Council’s requirements.
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| 10. |
To ensure payments are processed within 14 working days upon receipt of complete documents from various divisions in a calendar year.
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